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Technical Information and IT Support

What if the Audio and Video Fail to Connect at the Start of a VTConnect Session
What to do if your therapist can't see your video and/or hear your audio
What to do if your audio and/or video is freezing or is choppy during a session
Error in Safari when clicking the website Begin VTC Session button
Having issues with the site while using Internet Explorer?
Updating your Password
When does VTC conduct its weekly routine system maintenance?
VTC Minimum System Requirements
How do I determine my network connection speed?
Why might Skype work correctly when the VTC platform does not?

Issues with Internet Explorer

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Are you a Practitioner?

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Connect with your clients through technology in an immersive, HIPAA-compliant online environment that can help you to expand how you practice. 

Practitioners

Contact Us

Virtual Therapy Connect
42395 Ryan Road, Suite 112 #615,
Ashburn, VA 20148

Phone: 703-951-3VTC (3882)
Fax: 703-327-6933

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