Step by Step Instructions: Connect with your therapist for a VTConnect session

STEP 1: Download the appropriate VTConnect application for your device. 

Windows IconFor Windows Click Here

Mac IconFor Mac OS X Click Here

Android IconFor Android Click Here - Beta Release!

iOS IconFor iOS Click Here - Beta Release!

Step 2: At the time of your scheduled session, go to or to your therapist's unique Virtual Office URL and login. Or launch the VTConnect App directly from your device and skip down to Step 6. 

Step 3: Click the "My Therapists" button in the top left to view the therapists you have previously connected with. If you do not see your therapist listed, follow the instructions to Connect with Your Therapist.

Note: If you logged in from your therapist's unique Virtual Office URL and have an established connection,  you do not need to click the "My Therapists" button.

Image of My Therapists Button

Step 4: Enter the Virtual Office of your therapist by clicking on their profile image

Note: If you logged in from your therapist's unique Virtual Office URL and you are connected to that therapist, you will already be in their Virtual Office

Enter Therapists Virtual Office

Step 5: Begin VTC Session from your therapist's Virtual Office by clicking the "Begin VTC Session" button. This will launch the VTConnect App. If you have not already downloaded the appropriate App for your device, you will be directed to do so.

Image of Begin VTC Session Button

Important Note for Mac Users: If you do not have the App already installed when you click the "Begin VTC Session" button you will get an error box. You can click the "Search App Store" button and type in "VTConnect" to find the App and then install it. Or you can also click the link to "Download VTConnect App" below the Begin VTC Session button in your Virtual Office. 

Safari Error When VTConnect is not installedDowland Mac App Button

Step 6: Login to the VTConnect App using the same username and password you use for the Virtual Therapy Connect website. 

Login Screen for PC with Remember Me

Step 7: From the Appointment Screen, select the therapist with whom you have a scheduled session and then click "Connect VTC Session" at the bottom of the screen. Only therapists with whom you have previously established a connection via the website will be listed.

VTConnect Appointment Screen 

STEP 8: From the Waiting Room, you can enter the Treatment Room by clicking "Join" when you see the Session Available box appear in the Waiting Room.

Gen 3.0 PC Client Session Available 

Step 9: Once you enter the Treatment Room, your therapist can begin the session. Notice the text area below the video box provides session details and displays any chat messages received or sent. You can pause the audio and/or video at any time by clicking the icons in the upper right hand corner, but when paused you still can use the text-chat feature.  

VTConnect Treatment Room


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