To support our community during the COVID-19 Pandemic, we are offering new practitioners their 1st Month FREE - Enter Code VTCHELPS

Technical Support

If you are having issues or require support using this website Contact Us

If you are experiencing any technical issues with your VTConnect Office Portal or your VTConnect Care App, check out the VTConnect FAQ’s for solutions to commonly reported problems. If you need further assistance, follow the instructions below.

FOR CLIENTS 

 Visit your practitioner’s VTConnect Office Portal and follow any instructions posted under the heading SUPPORT.  If no details are provided under the SUPPORT heading, login to your practitioner’s VTConnect Office Portal and send a secure private message. To do this, either click “Messages” from the top right menu or click the “View & Send Messages” link from the Office homepage.

FOR PRACTITIONERS

Login to your VTConnect Office Portal and send a secure message to the VTConnect Support Team. To do this, either click “Contact” from the top right menu or click the “Contact VTConnect Support” link from the Office homepage. All messages received by the VTConnect Support Team are answered as quickly as possible!

NOTE: If you have tried using the options above and are still unable to resolve your issue, Contact Us to request additional support. Do not include any protected health information in your request, as the Contact Us form is not encrypted and is not a HIPAA compliant communication option.