Technical Support Request
If you have experienced any technical issues with the Virtual Therapy Connect platform, please complete the following information as completely as possible. This information will help our Technical Support Team to troubleshoot your issue(s) quickly and effectively. NOTE: All fields with an (*) are required.
Your Name (*)
Please let us know your name.
How May We Contact You? (choose as many as you approve) (*)
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When is a good time to contact you?
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Your Email
Please let us know your email address.
Your Phone Number
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Choose your User Type: (*)
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Session ID (displayed on screen during VTC session example: 100-000-256)
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Choose Your Session Date
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Enter Time of Session (example: 3:00 PM – 4:00 PM EST)
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Enter Platform Operating System and Version (examples: Windows 7, Mac OS X 10.7.5, Android 5.0, iOS 8.0.2) (*)
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Enter Network Environment Description (examples: Home wireless LAN, Business LAN, Campus Wireless LAN, Public WiFi, Cellular Network) (*)
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Enter Webcam Make and Model (examples: MacBook Pro built-in, Logitech C310)
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Enter Microphone Make and Model (examples: MacBook Pro built-in, Plantronics 755)
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Please describe your issue and provide as much detail as possible. (*)
Please let us know your message.
CAPTCHA - Please enter the text you see in the box (*) CAPTCHA - Please enter the text you see in the box
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