Privacy Policy

Last Updated: 1/28/16

At Virtual Therapy Center, LLC (“VTC”, “we” and “us”), your right to privacy is a primary concern. This privacy policy explains how we protect the information you provide during your use of www.virtualtherapyconnect.com, www.vtconnect.nett, and all other Sites owned by VTC (the “Sites”). The services provided by Practitioners (the “Services”) are rendered to you via the Sites by practitioners (“Practitioners”) that we authorized to use the Sites. Practitioners are not employees or agents of VTC. Practitioners render all Services through their own companies or entities.

INFORMATION COLLECTED ABOUT YOU

There are several areas on our Sites where we request information from you. We ask for this information so that we can enhance your visit to our Sites, to fulfill your requests, facilitate the Practitioners provision of the Services to you, ensure proper functioning of our Sites and technology, or to follow up with you after your visit. Your personal information is used only for the purposes for which you provide it. We take reasonable steps to ensure that information that we receive from you is reliable for its intended use, accurate, complete and current, including providing mechanisms by which you can amend or update your information.

INFORMATION COLLECTED BY VTC

Upon registering to use the Sites, you will create a User ID and password (“Logon Credentials”).  Each time you access the secure sections of the Sites you will be asked to enter your Logon Credentials. During the registration process you may be asked to enter personal information, including name, address, phone number, and email address, and certain basic health-related information (which may be collected on www.virtualtherapyconnect.com) (“VTC Information”). The information on the registration form will be shared with your Practitioner and retained by us for our records. The VTC Information will only be used in connection with providing the Services.

If you are a parents/guardian of a child 13 and under (“Parent”) who receive the Services through www.virtualtherapyconnect.com, you  are required to provide consent for disclosure of personal information by their child by signing and submitting a consent form to VTC (via email, fax or U.S. mail), prior to your child’s disclosure of any personal information. Parents will be emailed this form when they sign-up for a consultation on the Sites for their child. Please note: If there is not a consent form on file with us, your child will not receive the Services. Parents will be asked to provide the VTC Information and create Logon Credentials for their children when they register them to receive the Services.

INFORMATION COLLECTED BY PRACTITIONERS USING VIRTUAL THERAPY CONNECT

During the provision of the Services, Practitioners may collect additional personal and health information from you or your child (“Practitioner Information”). For a listing of our Practitioners at www.virtualtherapyconnect.com click HERE. Any Practitioner Information you share with the Practitioner is between you and the Practitioner.  Parents: use of the Services may require you or your child to participate in videoconference or audio sessions with Practitioners where the voice and image of the person receiving the Services will be heard and seen by Practitioner. These sessions will not be recorded by Practitioners or stored on VTC servers.  Persons receiving the Services may also be asked to upload certain documents or images on to the Sites for review by your Practitioners. Information may also be exchanged with a Practitioner using the VTC encrypted private messaging system or through participation in the real-time chat sessions, where text will exchanged between the Practitioners and the recipient of the Services. Parents who desire access to information uploaded by their child may submit a request to VTC using the contact information provided in this Privacy Policy. VTC does not have access to, or store Practitioner Information.  VTC is not responsible for the security, integrity or maintenance of such Practitioner Information. VTC ASSUMES NO RESPONSIBILITY FOR THE INFORMATION PROVIDED BY YOU TO A PRACTITIONER (INCLUDING PERSONAL INFORMATION AND HEALTH INFORMATION) IN CONNECTION WITH THE PROVISION OF THE SERVICES ON THIS SITES.  WHEN YOU SUBMIT PRACTITIONER INFORMATION IN CONNECTION WITH THE SERVICES, YOU DO SO AT YOUR OWN RISK. YOUR PRACTITIONER IS RESPONSIBLE FOR the security of ANY information YOU PROVIDED TO HIM/HER.

LOGON CREDENTIALS

In some cases, you can use the Sites without sharing any information about yourself. However, to utilize the Services you are required to use your Logon Credentials. It is your responsibility to protect your Logon Credentials.  If you believe they have been compromised, contact us immediately using the contact information provided in this Privacy Policy.

SERVER INFORMATION

When you use the Sites, our servers automatically record information that your browser sends. This may include information such as your web request, Internet Protocol address, browser type, the date and time of your request and one or more cookies that may uniquely identify your browser. We use this information to analyze Sites usage, to access which ISP providers are sending people to our site, to make web design decisions, and to know who is using our site.

COOKIES

You may have access to restricted or password-protected areas of the Sites.  If you do, we may use cookies. "Cookies" are small text files that are either used for the duration of a session ('session cookies'), or saved on a user's hard drive in order to identify that user the next time he/she logs on to the website ('persistent cookies'). We may use session cookies to identify registered users logging in to the restricted areas of the Sites. These cookies are deleted from our server soon after the session ends and are not collected or saved. We may also use persistent cookies when you click on the "Remember me" check box on login. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that, although if you do disable cookies from your browser you will not be able to use the Services.

CONTACT US

When you elect to send an email or other communication through the “Contact Us” section of the Sites we may retain those communications (including your name, email address, and any other information you provide) in order respond to an inquiry, respond to a request or improve our Services.

USE OF THE VTC INFORMATION

The VTC Information you provide to us will be kept confidential and used only by us and our third party providers facilitating delivery of the Services. We require that these parties agree to process such information based on our instructions and in compliance with all relevant laws regarding protection and use of your personal information and any other appropriate confidentiality and security measures.  It will not be passed to third parties for their marketing purposes. We may also share aggregated customer information such as statistics about our customers, sales, traffic patterns and related Sites information, with our business partners and other reputable vendors, but such aggregated information will not contain any personally identifying information of any users of the Sites. We may disclose or access your account information when we believe in good faith that the law requires it.

PAYMENT FOR THE SERVICES

Unless otherwise agreed by contract, payment for the Services is facilitated by a third party and not VTC. VTC does not receive your payment for the Services. VTC ASSUMES NO RESPONSIBILITY FOR YOUR USE OF ANY PAYMENT PROCESSING SYSTEM PROVIDED BY THE PRACTITIONERS.  WHEN YOU SUBMIT YOUR CREDIT CARD INFORMATION FOR PAYMENT OF THE SERVICES, YOU DO SO UNDER THE TERMS AND CONDITIONS THEY SPECIFY. We do not guarantee the security of your information when processed by the practitioners OR THEIR third party provider.

YOUR RIGHT TO CHOOSE

Any information that VTC collects from you on the Sites is information that you specifically and voluntarily provide. You may choose not to provide any or all of the information that is requested on the Sites. By so choosing, however, you may limit your ability to receive some or all of the Services generally offered to users of the Sites.  In the event that you no longer want us to process or utilize your information, please contact us by email at  This email address is being protected from spambots. You need JavaScript enabled to view it., or by regular mail at Chief Privacy Officer, Virtual Therapy  Center, 42395 Ryan Road, Suite 112, #615 Ashburn, VA 20148-4858, or by telephone at 703-951-3882 and inform us of this choice.

ACCESS TO YOUR INFORMATION

Upon request, we will take reasonable efforts to provide you with access to your information to review it for accuracy and make any modifications that you deem appropriate. Parents may review their children’s information, have it deleted from VTC’s records (as permitted under applicable law) or Practitioner’s records or refuse to allow future collection of their child’s information at any time. Refusal to allow future collection of your child’s information will prevent your child from continuing to receive the Services. You may contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it., or by regular mail at Chief Privacy Officer, Virtual Therapy Center, 42395 Ryan Road, Suite 112, #615 Ashburn, VA 20148-4858, or by telephone 703-951-3882 to request to review, that we amend or delete your information or your child’s information, as permitted under applicable law.

THE SECURITY OF YOUR INFORMATION

We strive to protect the privacy of the VTC Information that you share with us.  We have undertaken reasonable efforts to implement security measures designed to protect all data we collect against unauthorized access.  We utilize the industry standard security measures available through your browser, so that it is unlikely that your information can be read as it travels over the Internet.  These measures include encrypting the Services, the VTC Information  and other areas of the Sites where we collect personal information from you with either 128-bit SSL or 256-bit SSL, conducting internal reviews of our data collection, storage and processing practices and security measures, as well as using physical security measures to guard against unauthorized access to our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, although we strive to protect your information, we cannot ensure or warrant the security of the VTC Information that you submit to us via the Sites and you do so at your own risk.  We comply with relevant laws regarding protection of personal, health, and financial information to the extent such laws apply to us.

TRANSFER OF BUSINESS ASSETS

As part of our business strategy, VTC or substantially all of its assets may be acquired, in such case, Logon Credentials and VTC Information will be part of the transferred assets.

CHANGES TO THIS PRIVACY POLICY

By using the Sites, you consent to the collection and use of your information by us in accordance with this Privacy Policy.  If we update or modify this Privacy Policy, we will post the changes on this page so that you will always have the ability to know what information we collect, how we use the information, and under what circumstances we deliver the information.  Your continued use of this Sites after any such changes constitutes your acceptance of the new terms.

YOUR QUESTIONS AND COMMENTS

If you have any questions about this privacy policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., 42395 Ryan Road, Suite 112, #615 Ashburn, VA 20148-4858  or at 703-951-3882.