Minimum System Requirements

Hardware and Operating System

Compatible with PC, Mac, Android, and iOS

Windows Users: Requires Windows 7 or greater

Note: The PC VTConnect App requires Microsoft .NET Framework 4.5 - this is included with Windows 8 and Windows 8.1, but for Windows 7, if it has not already been installed for another application, you will automatically be prompted to install when you attempt to install VTConnect

Mac Users: Requires OS X 10.9 (Mavericks) or greater

Android Users: Requires Android 4.0 (Ice Cream Sandwich) or greater

iOS Users: Requires iOS 7 or greater

The website works with Chrome, Firefox, Safari, and Internet Explorer 8 or greater

Audio and Video

Also required for virtual therapy sessions is a webcam and audio output of some sort (speakers, headphones, etc.)

Headphones are recommended for sessions for the best audio experience

Network Connection Speed

Network connection speed is a critical factor for a good experience - The minimum network connection requirement is 1.5 Mbps download/1.5 Mbps upload. (FAQ: If connecting via a cellular network, the same speed requirements must be met.  Speeds vary by provider, technology, and specific equipment.)

To check your network speed on a computer, go to To check your network speed on a mobile device download Speedtest by Ookla from your app store, then turn off the WiFi on the device to test the cellular network speed or turn off cellular data to test the WiFi network speed.

Issues with Internet Explorer

If you are using Internet Explorer and are experiencing any issues with our site you need to adjust your compatibility settings. Click Here for detailed instructions.